Shipping & Return

Here you will find out all about the shipping method. Our products are shipped in protected packages and protected from injury. Some product like wood watch  have original box. 

A product  accidentally is damage at the delivery please contact us.

 Free Shipping

You can see the shipping time in the  order processing. 

After we receive the payment we will send you the products and tracking number. All orders are shipped within 48 hours.

After you receive your product you will have 30 days to return it. If you do not like the product we sent you, please contact us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

All products are shipped from our suppliers in Europe, China, US.

  • Shipping Time:

- United States - 10-20 business days

- Europe - 7-20 business days

- Worldwide - 5-20 business days


      Additional non-returnable items:
      Gift cards
      Downloadable software products
      Some health and personal care items

      To complete your return, we require a receipt or proof of purchase.

      Please do not send your purchase back to the manufacturer.

      There are certain situations where only partial refunds are granted (if applicable)
      Book with obvious signs of use
      CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
      Any item not in its original condition, is damaged or missing parts for reasons not due to our error
      Any item that is returned more than 30 days after delivery

      Refunds (if applicable)
      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      Late or missing refunds (if applicable)
      If you haven’t received a refund yet, first check your bank account again.
      Then contact your credit card company, it may take some time before your refund is officially posted.
      Next contact your bank. There is often some processing time before a refund is posted.
      If you’ve done all of this and you still have not received your refund yet, please contact us at info@itsybox.com.

      Sale items (if applicable)
      Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

      Exchanges (if applicable)
      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@itsybox.com and send your item to: ITSYBOX, bul. Sitnqkovo 46, 1505 Sofia , Bulgaria.

      Gifts
      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

      Shipping
      To return your product, you should mail your product to: ITSYBOX, bul. Sitnqkovo 46, 1505 Sofia , Bulgaria

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.